Introduction
565betWelcome to 565bet. We believe that the security of your personal information is a fundamental right. This Privacy Policy explains how 565bet collects your information, the purposes for which it is used, who it may be shared with, and how you can maintain control over your data.
By using our website or app, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the 565bet platform and contact our support team.
This Privacy Policy forms part of 565bet's Terms & Conditionsforms part of our agreement with
How We Protect Your Information
SSL Encryption
Every transaction and login on 565bet is protected by 256-bit SSL encryption. Data sent to 565bet's servers cannot be intercepted or altered in transit.
Secure Data Storage
Your personal information is stored on secure servers with regular backups. Firewalls and access controls are in place to prevent unauthorised access.
Limited Access Policy
Only authorized 565bet staff can access your information, and solely for operational purposes. All access is logged.
Your data is never sold
565bet never sells your personal information to third parties. We believe your privacy is not a commodity.
Your Controls
You can view, correct, or request deletion of your data at any time. You also have the option to opt out of marketing messages.
Transparent Policy
The 565bet Privacy Policy is written in plain, clear language. We do not hide important information behind technical jargon.
1. Information We Collect
Information you provide directly
When you register with 565bet or contact us, you provide certain information directly. This includes:
- Full name & date of birth
- Email Address & Mobile Number
- Residential address
- National ID or passport number (for KYC verification)
- Payment details (mobile banking number, bank account information)
- Details of conversations with support
Automatically collected information
When you use 565bet, certain information is collected automatically:
- IP Address & Device Information
- Browser type & operating system
- Activity logs on the platform (game sessions, bets, login times)
- Cookies & Session Data
- Referral source (how you found our site)
2. How We Use Your Information
Account Management
Your information is used to create, verify, and manage your 565bet account — including login security, password resets, and account protection.
Transaction Processing
Payment information is used to process deposits and withdrawals successfully and to maintain a record of your transaction history.
Customer Support
Your information is used to resolve issues quickly and to understand the context of previous conversations.
Security & Fraud Prevention
Activity logs are analysed to detect and prevent unauthorised account access, fraud, and money laundering.
Personalized experience
Your activity patterns are analysed to provide personalised game recommendations and bonus offers.
Legal Obligations
Data is retained to comply with applicable laws and regulatory requirements, and to respond to requests from legal authorities.
3. Cookies & Tracking Technologies
What Are Cookies and Why Do We Use Them
Cookies are small text files stored in your browser. 565bet uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring account security.
- Performance Cookies: Improving website speed and performance.
- Preference cookies: Remembering your language and theme preferences.
- Analytics cookies: Understanding which pages are used most (anonymous data).
You can manage cookies through your browser settings; however, disabling essential cookies may cause some site features to stop working.
| Cookie Types | Purpose | Duration | Can it be turned off? |
|---|---|---|---|
| Essential | Login session, security | At end of session | No |
| Performance | Improving page load speed | 30 days | Yes |
| Preferences | Saving language & theme preferences | 1 year | Yes |
| Analytics | Usage statistics | 90 days | Yes |
4. Who We Share Your Information With
Service provider partners
565bet works with certain trusted third-party service providers who help us operate our platform. These partners may only process your data for the specific services they provide — for no other purpose:
- Payment processors: To complete transactions.
- Game Provider: For game operation and result verification.
- KYC Service: For identity verification.
- Customer Support Software: For managing communications.
All partners operate under strict confidentiality agreements and are strictly prohibited from sharing your information with any third party.
Legal Authorities
Under the following circumstances, 565bet may be legally required to disclose information:
- By court order or government directive.
- Upon request from a regulatory authority in connection with a financial crime investigation.
- Upon request by relevant authorities for the protection of minors.
Where possible, we will endeavour to notify you in advance in such cases.
5. Your Rights Over Your Information
Right to Access
You may request to view the information we hold about you. Contact our support team, and after verifying your identity, we will respond within 30 days.
Right to Rectification
If any of your information is incorrect, you may request a correction. You can also update much of your information directly from your account profile.
Right to Erasure
You may request that your data be deleted when closing your account. However, certain information may need to be retained for a specified period for legal reasons.
Right to Opt Out of Marketing
You can unsubscribe from promotional emails and SMS at any time. Every marketing message includes an unsubscribe link, or you can notify our support team.
6. Data Retention Period
565bet does not retain your data beyond what is necessary. The retention periods for different types of information are outlined below:
- Account Information: For the duration the account is active, and 5 years after closure (for legal compliance).
- Transaction records: 7 years (as per financial regulatory guidelines).
- KYC Documents: 5 years after account closure.
- Support conversations: 3 years.
- Log data: 1 year.
- Marketing preferences: Until the correction is made.
Once the retention period expires, data is securely deleted.
7. Protection of Minors' Data
565bet strictly does not serve anyone under 18 years of age. If we suspect that an account holder is a minor, the account will be immediately suspended for verification. Any data inadvertently collected from a minor will be permanently deleted.
If you believe a minor is using 565bet, please notify our support team immediately.
8. Changes to the Privacy Policy
565bet may update this Privacy Policy from time to time. For significant changes, we will post a notice on the website and notify you via your registered email or phone number. Minor updates will be reflected on this page only.
Continued use of 565bet after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.